Booking terms

Plain language, no fine print · July 2026

How booking works

  1. You send a booking request through the website or WhatsApp. This is free and nothing is charged.
  2. We confirm your date, usually the same day.
  3. You pay a reservation fee of $20 per person through a secure payment link (Mollie). This fee is for the reservation service: confirming your date with your guide, arranging your pickup and guesthouse night, and handling your questions. The moment it arrives, your spot is locked in.
  4. The trek price is paid in cash to your guide team on arrival, as a fixed rupiah amount confirmed with your booking. It does not move with the exchange rate.

Changes and cancellations

  1. Changing your date is free, any time. Plans shift, boats get cancelled. Message us and we move your trek.
  2. The reservation fee is not refundable, because arrangements for your trek start as soon as it arrives. But it never expires worthless: it stays valid for 12 months for any new date.
  3. If the park closes or we have to cancel (weather, volcanic activity), you get everything back, in full.

Who you book with

The treks are operated by Mount Rinjani Adventures, the registered trekking company of Zainal and his team in Sembalun, Lombok (Indonesia). Your trekking agreement — and the trek price you pay on arrival — is directly with them. The website and the reservation service, including the online reservation fee, are provided by Studio Maximiliaan (Netherlands).

Payments

Your reservation fee is processed securely through Mollie. The trek price is paid in cash to your guide team when you arrive. Prices shown are per person totals in US dollars (reservation fee and trek price together) and include everything listed on the trek pages: transport, the guesthouse night before the trek, meals, camping gear, guides, porters, park fees, and trekking insurance.

Questions

Message us on WhatsApp or email bookings@mount-rinjani.com.